Complaints policy

Talk to me directly first

Most concerns are best raised directly and early, during a session or through the contact page. You can expect a response within one business day.

Formal complaints

For more serious matters, you can submit a written complaint outlining the issue and the resolution you're looking for, via the contact page. I'll acknowledge it within two business days and respond fully within ten.

External oversight

You're also welcome to escalate a concern to the relevant professional governing body instead of raising it with me directly. Accreditation details are on the About and Client Welcome pages.